Building Oneness through Shared Vision & Commitment

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Landis Communities

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Descriptive Statement of each strategic pillar:

• Resident/Client Centered – Actively listen to those we serve in order to identify current and future needs. Remain committed to the vision of Enriching Lives.
• Engaged & Valued Workforce – Strengthen team through commitment to their growth and wellbeing. Stay focused on culture, values and belonging.
• Operations & Systems – Pursue operational excellence and efficiency in existing practices, workflows, and standards.
• Financial Strength – Operate with margins beyond industry norms.
• Growth – Existing Affiliates “work as one” toward common mission while seeking growth opportunities through partnerships and affiliation.

Strategic Priorities within each pillar:

Resident/Client Centered:

• Support expansion and implementation of Dementia Friendly Experience
• Support the development and implementation of a Vitality Model that includes Care Navigation, supports belonging and social connectivity, encourages wellness, and empowers agency
• Enhance spiritual wellbeing, recognizing individual faith perspectives, and including End of Life planning
• Utilize continuous feedback cycle that helps to provide range of options, resources, and care – “place for everyone” in scope of what we do

Engaged & Valued Workforce

• Provide professional development of staff and leaders at all levels
• Offer meaningful and competitive Compensation and Benefits Package (Total Rewards), including flexibility
• Leverage existing strengths in belonging, service and values

Operations & Systems

• Utilize standards, benchmarks, and metrics to measure performance
• Create more efficiency in governance
• Be progressive and wise in our use of technology

Financial Strength

• Deliver positive operating income
• Maintain better than industry standard margins
• Establish pace of major growth targets
• Grow contributions to support expansion of the mission

Growth

• Position us as an attractive partner and be ready to form affiliations
• Explore partnerships to expand capabilities, share expertise, and achieve desired impact
• Pursue growth intentionally, not growth for the sake of growth

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Landis Homes

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Descriptive Statement of each strategic pillar:

• Resident/Client Centered – Actively listen to residents and potential residents in order to identify current and future needs; remain committed to enriching lives and creating a community where every resident is spiritually and socially engaged in meaningful ways and feels they belong.
• Engaged & Valued Workforce – Create and maintain an engaging and positive work environment for team members that enables personal and professional growth and wellbeing.
• Operations & Systems – Ensure operational excellence and efficiency in existing practices, workflows, and standards; embrace new and emerging technologies wisely.
• Financial Strength – Operate with financial performance beyond industry norms.
• Growth – Prepare for and seek internal and external growth opportunities that add value, services and/or capacity. Discern short and long term impact and culture fit.

Strategic Priorities within each pillar:

Resident/Client Centered:

• Deliver a Dementia Friendly Experience intentionally and in a way that enriches the lives of residents, spouses and families
• Develop and implement a Vitality Model that includes Care Navigation, supports belonging and social connectivity, encourages wellness, and empowers agency
• Enhance spiritual wellbeing, recognizing individual faith perspectives, and including End of Life planning

Engaged & Valued Workforce

• Provide opportunities for personal and professional development of leaders and staff
• Provide competitive compensation and benefits (Total Rewards) that support personal wellbeing, including flexibility
• Enhance team member engagement and retention, with team member appreciation and relationship-building initiatives

Operations & Systems

• Ensure clinical and operational excellence and efficiencies. Measure performance using standards, benchmarks and metrics
• Be progressive and wise in our use of technology and AI in ways that enhance quality of care and resident experience
• Listen and respond to residents and team members in order to innovate and meet current and future needs of residents

Growth

• Position Landis Homes as an attractive and ready affiliation partner
• Grow wisely & intentionally through expanding the footprint of our current campus and/or develop satellite campus
• Explore partnerships and new products to improve quality, efficiency, and better outcomes

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Landis Home and Community Based Services

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Descriptive Statement of each strategic pillar:

• Resident/Client Centered – Actively listen to clients to better serve current and future needs.
• Engaged & Valued Workforce – Create and maintain an engaging and positive work environment focusing on flexibility, belonging and understanding individual needs, including the unique needs of a remote workforce.
• Operations & Systems – Pursue operational excellence and efficiency through existing and new practices, workflows, and standards, including the careful selection of external partners.
• Financial Strength – Operate within margins to allow for future growth and expansion of high quality services.
• Growth – Grow intentionally and sustainably to serve more lives.

Strategic Priorities within each pillar

Resident/Client Centered

• Create a continuous feedback cycle that encourages client input to deliver care that meets current and future needs, paying attention to the value of social connection
• Expand Care Navigation services
• Evaluate technology options to enhance aging in place

Engaged & Valued Workforce

• Provide competitive Compensation and Benefits Package (Total Rewards), including flexibility and mentorship opportunities
• Enhance team member engagement and retention for remote workforce, with team member appreciation and relationship-building initiatives
• Integrate Landis HCBS workforce into the broader organization’s culture and sense of belonging

Operations & Systems

• Focus on being educated in HCBS industry trends and technology advancements
• Revisit Transformation Plan to find additional efficiencies and emerging technologies
• Establish innovative operational systems particularly in Care Navigation

Financial Strength

• Operate within financial margins to create financial sustainability with cash flow
• Determine benchmarks for targeted financial margins
• Evaluate profitability of various service and concierge products

Growth

• Explore opportunities for new services lines, such as End of Life Doula, and expanded geography
• Continue to learn and explore new innovations and technologies to enhance service to clients
• Grow intentionally and sustainably in a way that aligns with the mission and serves more lives

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Landis Quality Living

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Descriptive Statement of each strategic pillar:

• Resident/Client Centered – Actively listen to residents to better provide housing with services and support a vitality model in affordable and middle market communities.
• Engaged & Valued Workforce – Create and maintain an engaging and positive work environment for team members at satellite campus locations.
• Operations & Systems – Pursue operational excellence and efficiency through existing and new practices, workflows, and standards for existing and future communities.
• Financial Strength – Operate within margins and build reserves to invest in new and existing communities.
• Growth – Explore growth that supports long term sustainability of LQL and meets the needs of defined populations.

Strategic Priorities within each pillar

Resident/Client Centered:

• Deliver a Vitality Model for Resident connection and engagement that supports diverse communities, includes care navigation, supports belonging and social connectivity, encourages wellness, and empowers agency
• Deliver Housing with Services that includes Care Navigation in each community
• Walk along side residents including providing Dementia Friendly support

Engaged & Valued Workforce

• Provide competitive Compensation and Benefits Package (Total Rewards), including flexibility
• Enhance team member engagement at satellite communities, with team member appreciation and relationship-building initiatives
• Integrate Landis Quality Living workforce into the broader organization’s culture and sense of belonging

Operations & Systems

• Refine and deliver best in class operating model for LQL communities (including occupancy)
• Articulate development strategy with board and staff touchpoints
• Be risk tolerant with trying new things

Financial Strength

• Create financial sustainability with cash flow
• Evaluate and build overall property equity by site
• Reinvest equity in ourselves for future projects

Growth

• Articulate Why we are Growing Landis Quality Living housing
• Define What we want to grow
• Define How we want to grow
• Define Who we are serving within our mission

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Welsh Mountain Home

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Descriptive Statement of each strategic pillar:

• Resident/Client Centered – Actively listen to those we serve to identify current and future needs. Provide quality services with Christ-like love to support residents and help them to live with dignity.
• Engaged & Valued Workforce – Strengthen team through commitment to their growth, engagement, and empowerment. Stay focused on mission, values and belonging while seeking input and feedback.
• Operations & Systems – Insure operational excellence and efficiency in practices. Leverage Landis Communities expertise and Centralized Services.
• Financial Strength – Operate with a positive cash flow.
• Growth – Explore growth that supports long term sustainability of WMH and expands groups served.

Strategic Priorities within each pillar:

Resident/Client Centered:

• Prioritize spiritual well-being of residents, includes providing End of Life care and support of their journey through death
• Maintain resident dignity and respect through compassionate and age-friendly care
• Deliver Dementia Friendly care
• Develop and deliver an impactful volunteer program

Engaged & Valued Workforce

• Meaningful and competitive Compensation and Benefits Package (Total Rewards), including flexibility
• Robust training on conflict resolution and emotional intelligence
• Relationship building, employee recognition, & engagement. Include recognition by peers. Understand and respond to dynamics of a small team within a larger organization. Seek opinion and give decision-making power, as appropriate.

Operations & Systems

• Design and utilize spaces, implement activities to support social connectivity
• Maximize expertise through Landis Communities
• Fully integrate all Landis Communities Centralized Services

Financial Strength

• Maintain positive cash flow
• Maintain 50% Private Pay and 50% low income
• Cultivate relationships with supporting congregations & grow the donor base

Growth

• Explore growth with diverse populations, including aging and IDD
• Explore viable growth through an addition
• Explore industry trends to serve the needs of future residents including those with dementia